Planet is turning into a mailinglist ;-) As I did a lot of triage in the past, I think the bugsystem can improved a lot in some areas.
First it should not be allowed for users to reopen a bug within say 24 hours of closing. This gives the advantage that people can not reopen directly after it was closed by someone, which is pretty irritating.
Second I think wishes should be closed if non of the developers want to implement it. A voting system as I made for KMail once could help to decide which whishes should stay open (confirmed), which can be closed and which can stay open for a while to see if it gets votes (unconfirmed).
Thirdly the current system still manages to get a lot of duplicates. The results of search which a user performs should be improved (for example let the user indicate what he wants to report: a wish or a bug and only query those to getter a better result).
The categories are not so used, I would suggest a stricter check for that, or asking it more explicitly. If I want to fix a bug in the kipi’s, I always gather all bugreports concerning that kipi, with the use of the categories, that is real easy and gives a nice overview of all problems with that kipi. Same goes for the priority.
Last item I wish to add is that we could consider automatic close of all bugs after a new stable version has been released, with the request to reopen if that bug is present in the new version. That gives the advantage that incidental reports get closed and that when you look at the bugs database, it is always up-to-date with bugs which are present in the current stable version. Reopening by the users is just a small efford for them, considering what they get in return….
