Comments on: Howto (not) communicate with sysadmin http://www.omat.nl/2010/07/03/howto-not-communicate-with-sysadmin/ My Blogs. Sat, 21 Jan 2012 20:38:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ernest N. Wilcox Jr. http://www.omat.nl/2010/07/03/howto-not-communicate-with-sysadmin/comment-page-1/#comment-1473 Ernest N. Wilcox Jr. Sat, 03 Jul 2010 03:38:05 +0000 http://www.omat.nl/?p=679#comment-1473 :Quote: Trying to speed up things by filing a bug and approach us privately. No it won’t help, we usually process bugs very very quickly. Last week this caused double work, as Dirk was on irc and I was not and only saw the bugreport. So we did it twice. Really a waste of time. :End Quote: Since you know many users will still try this dual approach, make the IRC procedure for such communications to direct the user to file a bug report as described above, then at least, you avoid the doubling of work (just a thought . . .). :Quote:
Trying to speed up things by filing a bug and approach us privately. No it won’t help, we usually process bugs very very quickly. Last week this caused double work, as Dirk was on irc and I was not and only saw the bugreport. So we did it twice. Really a waste of time.
:End Quote:

Since you know many users will still try this dual approach, make the IRC procedure for such communications to direct the user to file a bug report as described above, then at least, you avoid the doubling of work (just a thought . . .).

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